Projects

Our Projects

Latest Works

At Brainstorm LLC, we deliver tailored communication solutions to improve efficiency and customer engagement. Our expertise spans reducing call abandonment, boosting retention, and optimizing response management, ensuring measurable results across industries.

Retail Client - Inbound Call Center Optimization

For the Retail Client, a global fashion retailer faced high call abandonment rates and low customer satisfaction during peak seasons. To address this, advanced call routing and AI-driven customer service tools were implemented, resulting in a 40% reduction in call abandonment, a 30% increase in customer satisfaction, and a 20% decrease in average handling time.

Healthcare Client - Outbound Campaign Success

The Healthcare Client, a national provider, struggled to engage patients for annual checkups. A personalized outbound call campaign using predictive dialing led to a 25% increase in appointment bookings, 15% higher patient retention, and a 20% improvement in preventive care adherence.

Technology Client - Voicemail Management Revamp

For the Technology Client, a tech support firm, inefficient voicemail handling led to missed opportunities. Automating callbacks and prioritizing high-urgency messages reduced missed follow-ups by 50%, improved response times by 35%, and increased customer satisfaction by 25%.